Any small business knows how time-consuming, difficult, and stressful it can be trying to grow and survive, especially in the early years. But with small businesses accounting for more than 98% of all businesses in the UK - and therefore playing a hugely important role in the … [Read more...]
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
How to do your Personal Taxes without Pain, Even if it’s Late
Every tax season, Canadian business owners and individuals must gather all their financial information and go through the process of filing their taxes. For those who choose to file their taxes on their own, even with the help of software, the process can become quite a … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
Heart Health in the Workplace
It’s estimated by the Health and Safety Executive that 1.3 million people suffer from work-related illnesses each year. Not only is this resulting in 30.4 million working days lost to illness and injury per year, but it’s also costing UK businesses around £14.1 billion per … [Read more...]
