For the first time in history, US consumers are using mobile devices, such as smartphones and tablets, more than PC’s to access the internet. This is the main reason why more and more companies are creating apps and making their websites mobile-friendly to reach more consumers. … [Read more...]
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
12 Cool Office Supplies and Gadgets You Must Have in Your Workplace (Infographic)
According to recent statistics, the average Westerner spends around 99,117 hours at work during his lifetime, equivalent to 11 and a half years of solid slog. You have to face it, your office is your second home, and it's probably a good idea to make it fun, inspiring and cozy. … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
Top Business Management Models for Effective Management
Success in business in the 21st century isn’t achieved by sticking to outdated business management models of the past. These obsolete models are more of a liability to a business rather than an asset. You may ask yourself, why would a business model be subject to change? In a … [Read more...]
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