Every week many thousands of new businesses are started in the US. Unfortunately, nearly half fail within the first year and another quarter within five years. This is often because of inexperience and sometimes because the product is just not or to standard, or the customer … [Read more...]
Omnichannel Customer Service: 5 Critical Best Practices
The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing. According to an article from AdAge, US Gen Y or … [Read more...]
Setting up Shop: Things to Consider As a New Retailer
It’s no secret that we’re living in a world saturated with online businesses, and it’s becoming a rare occurrence to take your business into physical premises and set up shop. However, if your business isn’t just to sell products; but you offer a service, then it’s a necessity, … [Read more...]
11 Types of Difficult Customers
The importance of customers to a business cannot be overstated. Regardless of the size of the business, customers are what help it continue to succeed and grow. Customer loyalty comes from a quality business idea and good customer service. The customer wants to feel like they’re … [Read more...]
Is AI the Future of Customer Service? (Infographic)
Chatbot technology has come on leaps and bounds in the past few years. The global perception of chatbots is improving, and many businesses are waking up to the many potentials of artificial technology (AI), in the form of chatbots. One of the most common uses of chatbots within … [Read more...]
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