By Michael Esola For decades, the idea of having someone dedicated to answering your phone was something only established companies could afford. Whether it was an employee or an outsourced call service, customer service, incoming calls, bookings, and follow-ups were all … [Read more...]
What Really Annoys Your Customers at Checkout
Just go ahead and picture this: someone walks into a shop, grabs what they want, heads to the register feeling good… and then the checkout process makes it weird. Suddenly, they’re awkwardly tapping “no tip,” pretending to understand a malfunctioning card reader, or being asked … [Read more...]
Building Client Relationships That Help Support Long-Term Business Growth
Let’s face it: no matter how exceptional your product or service is, it’s not going to sell itself. Clients don’t just appear out of nowhere and stay loyal forever. They need to see the value of what you’re offering, and more importantly, they need to feel a connection to you and … [Read more...]
Client Retention: 5 Strategies You Can Use to Keep Your Clients Coming Back
In today's competitive business environment, retaining clients is just as important as acquiring new ones. Whether you're selling website designs or aftermarket Braud grape harvester parts, loyal clients provide a steady revenue stream while acting as ambassadors for your … [Read more...]
What To Consider Before Outsourcing Customer Service To An Offshore Call Center?
Providing reliable customer service is a crucial aspect that decides the success of your business. Nowadays, outsourcing customer service to offshore call centers has become a common practice for companies looking to enhance efficiency and reduce costs. Before handling customer … [Read more...]
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