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There’s always some level of excitement in the heart of every tenant who receives a parcel.
Unconsciously, this happiness is linked to the company that made the package first and then to the reception staff or mailroom clerk who hands off the delivery to the tenant.
The relationship that exists between the company manufacturing the products, the mailroom clerk and the tenant can be streamlined to be better especially at the final stage where the tenant receives the delivery.
In the end, happier tenants are made through streamlined deliveries, and these happy tenants pledge loyalty to their service brands, and in appreciation, engage in free publicity via word of mouth which also leads to higher occupancy rates for landlords.
Changing Situation
The Covid situation compelled people to stay at home 24/7 due to safety protocols enforced by the government. This meant they were that they were always at home to receive their packages and this also kept residential buildings busy with droves of delivery trucks and bikes. It was an overwhelming situation that could have been worse.
Now the pandemic is over, but online shopping is persisting, and people still want packages delivered to their homes while they are at work which is more convenient for them.
However, while people are at their workplaces and parcels are being delivered to their homes, the receptions will have to hold unto the packages till they arrive. This can lead to issues like; storage space running out, people forgetting their packages, and sometimes tenants do not receive their packages so they end up at the reception in volumes.
Implementing A Solution
The solution consequently lies in the usage of a mailroom/parcel management system, which comes in a variety of shapes and sizes. The traditional method of this mailroom management system requires a mailroom staff who sits all day in the mailroom confirming receipts of parcels with signatures and moving them to the storage space afterwards. From there, the parcels will be distributed to employees, which were all time-consuming.
But a digital mailroom management system ensures of all of that and more are done in lesser time and more efficiently. One of the solutions used in the digital version is a spreadsheet package like Excel. However, there are other solutions that outperform Excel with a similar role. Other features that make the digital solution better include;
- Parcel Accountability – With an end-to-end logging feature, parcels are not easily lost.
- Time management – the mailroom staff saves valuable time on managing the deliveries and channels it to some productive tasks.
- Delivery reminders – Automated notifications that alerts tenants of their package waiting to collected which speeds up the collection process and creates more space in the storage room.
- And more.
All of these can be brought into the residential setting to give tenants a redefined experience when it comes to deliveries. The mailroom management software can be pricey at first, but in reality, it’s more expensive to not have it at all. And on the brighter side, it can be used to improve the happiness of tenants.
Conclusion
The online shopping industry is growing at a fast pace and there are many opportunities lurking around for property owners to capitalize. The mailroom management system is one of them, and other automated digital resources which can be deployed to give tenants the best services and stay ahead of the competition. While the pandemic posed a major challenge in the massive inflow of deliveries, it also created an opportunity to streamline the process.
To read more about mailrooms and how they can be the key to solving the parcel problem, please follow the link to our article.
Article By Zee
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