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The iconic inventor Thomas Edison had a simple philosophy on innovation. He said, “There’s a better way to do it. Find it.”
By applying Edison’s approach, SmartAC.com has become a lead innovator in the HVAC space. It has found a better way to do HVAC monitoring and maintenance that unleashes cutting-edge technology to achieve next-level efficiency and profitability.
“The SmartAC system solves the key problems that both homeowners and HVAC companies face by giving them the power to be proactive about maintaining efficiency,” says Andrew Parks, Director of Marketing for SmartAC.com. “For the HVAC business owner, SmartAC empowers a membership program that boosts profitability by inspiring greater customer loyalty. For the homeowner, the system provides an intelligent monitoring system that ensures performance and comfort are always optimal.”
SmartAC.com uses a remote HVAC sensor system to identify service opportunities before they become service emergencies. It is a “check engine” light for residential HVAC systems, identifying the signs pointing to duct leaks, drainage clogs, and coil freezes. SmartAC gives users the advance warning they need to avoid the damage and discomfort caused by HVAC failures.
“SmartAC.com is reshaping the HVAC industry by perfecting homeowners’ home comfort experiences,” explains Parks. “It’s a simple and scalable service that enables a more proactive approach to HVAC and plumbing support.”
SmartAC’s innovative approach to HVAC monitoring
SmartAC equips HVAC companies with a sensor system installed in customers’ homes to monitor HVAC performance. The system includes three intelligent sensors that detect water issues caused by drain clogs, airflow issues caused by dirty filters, and comfort issues caused by duct leaks and other efficiency problems. The data collected by the sensors is sent to a remote dashboard, where it is used to diagnose all aspects of clients’ systems.
“The SmartAC.com platform gives HVAC companies access to more than 10,000 daily sensor data points,” Parks shares. “The data feeds algorithms that identify problems as they are evolving. Intelligent remote monitoring puts HVAC companies in a position to increase profits by solving problems proactively.”
The system’s data serves both homeowners and HVAC companies. A branded homeowner app alerts customers when an issue has been detected and allows them to call for support at the touch of a button. HVAC companies get a comprehensive dashboard that uses data to reveal urgent issues as well as those that are developing.
“The SmartAC dashboard gives companies the data they need to better support clients and drive sales,” Parks says. “It empowers a new generation of HVAC lead generation, giving companies data-driven sales insights that their competitors don’t have.”
SmartAC has also achieved high levels of B2B satisfaction by giving HVAC companies a system that is easy to implement. Companies can start with a few units to learn how they function and conduct end-to-end testing. As SmartAC’s proven strategies begin to attract more customer interest, companies can quickly scale up to increase profits. The intelligent monitoring SmartAC provides allows companies to service more homes with the same number of staff.
The solution to top problems for HVAC companies
SmartAC’s innovative system increases profitability for HVAC companies by addressing two key issues. The first is no-fee technician visits, which occur when a service call doesn’t translate to billable work. The second is the loss of business opportunities that happen when clients switch to new companies.
“No-fee truck rolls are problems for every HVAC company,” Parks shares. “Not only do they cost money, but they also can result in missed opportunities. Rather than spending time with a customer who does not need service, the technician could be helping someone who has an issue. SmartAC gives companies an intelligent system that ensures trucks only roll when revenue is ready rather than when the calendar says it’s time. It makes every technician visit worthwhile.”
The innovative system also drives a higher level of customer loyalty by keeping users dialed into a single HVAC company. Rather than googling “emergency AC service” when they detect a problem, homeowners now get alerts on their app — or calls from their AC company — when a problem emerges.
“Smart AC allows HVAC companies to plant their flag in every home they service,” explains Parks. “HVAC customer relationship management creates a longer customer lifecycle by doing away with maintenance customer churn.”
Achieving business growth in today’s marketplace requires taking advantage of every opportunity. SmartAC.com allows HVAC companies to experience unprecedented growth by using data to uncover new opportunities. Its data-driven insights improve the customer experience while also giving companies an intelligent tool for achieving new levels of profitability.
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