Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
Time Management Strategies That Could Help Grow Your Business Today
“How can I manage my time better?”, is a question that crops up with alarming regularity. For entrepreneurs, this can have serious implications on their business – luckily there are steps they can take to prevent a productivity gap from opening according to Instant … [Read more...]
3 Tech Ideas to Give Your Office a Productivity Boost
One of the most common misconceptions regarding productivity is that it is all about motivation and morale around the office. Another component of productivity is the issue of adequate tools for the job. Regardless of the industry, those who provide high-end equipment to their … [Read more...]
Warehousing Costs You Can Save On
If you need to store stock or raw materials, you’re bound to have warehousing costs, and they can quickly mount up. From personnel to pallets, there's a lot to be paid for. Savvy warehouse managers know where they can cut costs so they remain under budget. Climate … [Read more...]
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