Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
Should You Outsource Your Data Entry? Here are 5 Questions to Ask!
An efficient and accurate data entry management program, when done properly, can open up new opportunities for any business. However, as it is an extremely time-consuming and meticulous task, it can be tricky to perfect and is tedious to execute. This is why data-intensive … [Read more...]
Holding Onto and Recruiting Tech Talent Post-Brexit
If all goes to plan, Britain will leave the EU no later than April 2019 now that Article 50 has been triggered. It is expected that this will have an impact on the recruiting field especially as the pool of specialists from the EU is likely to dramatically shrink. This means … [Read more...]
Why CRM is CEM – Infographic
Technology is changing the game. Customers are more accustomed to connected services, transforming how we do business. Businesses need to think beyond traditional CRM and consider how new technology can be used to make everyone responsible for Customer Experience Management … [Read more...]
The Perks of Making Your Business Sustainable
While it is true that 9 out of 10 startups result in failure, this is not something you should focus on during the launch. In order to have a chance at success, you need to assume right from the beginning, that your business will stick for a while and start executing some moves … [Read more...]
