Managing your customer retention rate is incredibly important for growing a sustainable business. Customer experience plays a vital role in retaining repeated business. Just as the acquisition is focused, so are the retention and development. Make sure that the customers … [Read more...]
Ways Competition Makes Your Business Stronger
Believe it or not, but competition can actually be good for your business, even if conventional marketing studies say otherwise. In fact, many start-up companies have managed to survive competitive pressures in the past decades and turn out to be some of the most successful … [Read more...]
Customer Service Is Not a Job Role, it’s a Lifestyle
It’s widely believed that people are twice as likely to discuss episodes of bad customer service as they are to chat about times when they’ve felt valued, cared for, and welcome. Take a quick look at the various online reviews sites, and you won’t have trouble locating handfuls … [Read more...]
10 Important Things You Need To Say While Dealing With Your Angry Customers
Dealing with angry customers could be one of the most challenging aspects of the customer service job. These are situations that could quickly escalate to tense moments leaving an impact on the customer’s desire to do business with a company in the future. But the good news is … [Read more...]
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