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As healthcare organizations race to scale digital care models, they are colliding with a growing operational challenge: how to deliver fast, human-centered patient experiences while meeting increasingly complex regulatory and compliance demands. Horatio believes the answer lies at the intersection of people, process, and intelligent automation.
Today, the modern customer experience and business process outsourcing company announced the launch of HoratioHX, a next-generation healthcare operations platform designed to help healthcare and healthtech organizations scale patient support, administrative operations, and revenue cycle management without compromising compliance or quality of care.
Built for modern healthcare complexity
Healthcare organizations today face mounting pressure from staffing shortages, rising costs, and strict regulatory requirements, all while patients expect faster, more seamless experiences across every touchpoint. HoratioHX was built to address that reality head-on.
The platform combines healthcare-trained talent, AI-enabled operational tools, and robust regulatory infrastructure, including HIPAA-compliant workflows, AI-assisted triage, and secure documentation handling. Horatio is also ISO/IEC 27001 certified, reinforcing that its systems and processes meet the highest standards for protecting sensitive healthcare data and patient trust.
HoratioHX is designed to support a wide range of healthcare organizations, including telehealth platforms, digital diagnostics companies, women’s health and fertility startups, behavioral health providers, and multi-state healthcare networks navigating complex operational growth.
Pairing empathy with operational rigor
“Healthcare is deeply personal for me,” said Jose Herrera, Co-Founder and CEO of Horatio. “I grew up seeing firsthand how hard it is to deliver great care while managing everything behind the scenes. With HoratioHX, we’re pairing the compassion that defines healthcare with the operational rigor modern healthcare organizations need to scale.”
At the core of HoratioHX is a belief that compliance and efficiency should not come at the expense of empathy. The platform blends human-led support with intelligent automation, allowing healthcare teams to operate efficiently while preserving trust and connection in every patient interaction.
Key capabilities of HoratioHX
HoratioHX supports healthcare organizations across critical operational functions, including:
- Patient support and scheduling, delivered by healthcare-trained teams using compliance-first workflows
- Revenue cycle management, including insurance verification, claims processing, coding, and billing
- Clinical and operational support for telehealth, diagnostics, and provider networks
- AI-enhanced healthcare operations, including predictive staffing, workflow automation, and sentiment analysis
These capabilities allow healthcare organizations to scale without fragmenting the patient experience or introducing compliance risk.
A growth platform backed by scale
The launch of HoratioHX builds on Horatio’s rapid growth as a partner to digital-native and regulated industries. In 2024, the company nearly doubled its global workforce, growing from approximately 1,600 to nearly 3,000 employees across the U.S. and Latin America to meet rising demand in healthcare, fintech, and other regulated sectors.
That momentum earned Horatio recognition on Inc. Magazine’s 2025 Inc. 5000 list of America’s fastest-growing private companies, along with multiple regional growth rankings. The company has
also expanded its geographic footprint, with operations in New York City, Santo Domingo, Bogotá, Santiago, and an additional location opening in Honduras in 2026.
Looking ahead
HoratioHX is already supporting healthcare clients across telehealth, diagnostics, fertility and women’s health, behavioral health, and healthtech SaaS. As healthcare delivery continues to shift toward digital-first and hybrid models, Horatio plans to expand the platform’s capabilities to meet the evolving needs of care organizations operating at scale.
The long-term vision is clear: enable healthcare organizations to grow sustainably by building operations that are compliant, resilient, and deeply human, even as complexity increases.
Also read: How Artificial Intelligence Will Transform Healthcare in 2026
Image source: hirehoratio.com
