Every tax season, Canadian business owners and individuals must gather all their financial information and go through the process of filing their taxes. For those who choose to file their taxes on their own, even with the help of software, the process can become quite a … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
Heart Health in the Workplace
It’s estimated by the Health and Safety Executive that 1.3 million people suffer from work-related illnesses each year. Not only is this resulting in 30.4 million working days lost to illness and injury per year, but it’s also costing UK businesses around £14.1 billion per … [Read more...]
9 Ways to De-stress at Work
Stress, especially work-related stress is something we all have to deal with. No matter how motivated you are and how much you love your job (or not in some cases), stress is always present. This is not necessarily a bad thing. Stress is a perfectly natural phenomenon that can … [Read more...]
Is stress affecting you at work?
At one stage or another in our lives, most of us will be affected by stress to some degree. It can be brought on by things like divorce, bereavement, money worries, workplace problems or family conflicts, or it can simply build up as a result of many smaller issues in our lives. … [Read more...]
