Top Talent Don’t Care About Free Lunches The unemployment rate in the United Kingdom has dropped to its lowest since 1975, and employment is at its highest in the last four years, yet workers and their employers don’t appear to be better off. The CV Squad has examined why 30% … [Read more...]
Four of the Biggest Challenges Facing Small Businesses
Any small business knows how time-consuming, difficult, and stressful it can be trying to grow and survive, especially in the early years. But with small businesses accounting for more than 98% of all businesses in the UK - and therefore playing a hugely important role in the … [Read more...]
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
Customer service is widely recognized as one of the biggest factors that affect not only the sales but also the overall success of a business organization. In fact, the 2013 report from Aberdeen Group stated that organizations that reached more than 90% customer satisfaction rate … [Read more...]
How to do your Personal Taxes without Pain, Even if it’s Late
Every tax season, Canadian business owners and individuals must gather all their financial information and go through the process of filing their taxes. For those who choose to file their taxes on their own, even with the help of software, the process can become quite a … [Read more...]
In the Age of AI and Bots – Why Call Centres Still Matters?
The telephone has been the primary channel used by customers to connect with companies they have business with. According to research by Forrester, the phone is still the most widely-used customer service channel – with 73% of customers calling into the call center. In a separate … [Read more...]
