Technology is changing the game. Customers are more accustomed to connected services and it’s transforming the way we do business. Businesses need to think beyond traditional CRM and consider how new technology can be used to make everyone responsible for Customer Experience Mangagement (CEM).
Infographic created by Preact – a Microsoft Partner company based in Berkshire that offers CRM services and expertise throughout the UK. The Preact website features a range of helpful user guides and resources for businesses looking for information about CRM usage and implementation and as a business they have completed CRM implementations for a wide range of clients based in London, Birmingham, Liverpool, Oxford, Wiltshire and many more locations.